A JPMORGAN Chase customer has accused the bank of withholding their funds.
Bank clients across the US have experienced account closures while describing their predicaments on social media.
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An anonymous Facebook user shared their experience, alleging that Chase lost their credit card account.
They claimed the account was opened in 2023 before Chase closed it three months ago.
The user has been waiting on a $1,500 Airbnb refund from a reservation they made six months ago.
The problem is that the refund was supposed to go to their Visa card for the closed account.
Since the account is closed, they are having trouble getting their money back.
REFUND NIGHTMARE
“To make matters, Airbnb refuses to refund the money to me any other way,” the user wrote.
The user said they tried calling Chase Bank multiple times.
They spoke with four representatives and even visited a branch manager to no avail.
“None of them are able to find my account,” the user said.
They tried showing emails from Chase with links to their statements, plus documentation of payments they had from their credit union.
But the bank kept asking for their 16-digit account number, which the user didn’t have since they, “purged all those records months ago.”
They only remembered the last four digits the number ended in which wasn’t good enough.
NO RECORDS
“When I called Chase today, they had no records of my calls,” the user wrote.
They told the user they were sending their case to another team to review the situation.
The user thinks Chase hasn’t kept any notes or records to resolve the issue.
Reasons why a credit card account gets closed
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According to Chase, there are several reasons why a customer's bank account gets shuttered without notice.
- Inactivity – if the account hasn’t been used for a certain period
- Fraudulent activity – suspicious withdrawals or suspected theft
- Over-limit fees – if a customer makes a transaction larger than the amount of money available in their account
- Credit score – if a client had a significant drop in their credit score
- Delinquency – if payments have been consistently missed
Chase suggests calling the issuer to inquire about reopening if an account is closed. The client may be asked to provide information such as name, address, and Social Security number.
Source: Chase Bank
“I think it was all a lie just to get me to back off,” said the user.
They said they reported Chase to the Federal Deposit Insurance Corporation FDIC but don’t know what steps to take next.
The U.S. Sun contacted JPMorgan Chase and Airbnb to request a comment.
Airbnb told The U.S. Sun they’re not able to verify the post to provide information.
UNDER PRESSURE
Another Chase customer said they faced serious issues when they opened a business account.
The Facebook user said they were starting a business with their friends.
Their friends sent $56,000 to their account through Zelle and Cash App, as they needed $60,000 to buy inventory for the company.
When the user couldn’t access their account, they called Chase and discovered it had been closed with their funds barred.
A bank representative told the user they had to bring each friend who transferred money to a Chase branch.
The user said their friends were spread throughout the US, and the bank couldn’t provide further assistance.
They’re under “immense” pressure since the business was created under their name.
The U.S. Sun covers more banking stories, and Chase isn’t the only one facing scrutiny.
A Wells Fargo member said their account was closed after 40 years.
Also, a Bank of America client alleged their account was hacked with $48,000 stolen.