A frustrated bank customer has alleged their bank account was hacked twice, and Bank of America made no attempt to notify her.
Facebook user Theresa shared her frustration after she dealt with fraud on her Bank of America account.
“If you [are] banking with Bank of America check your account. Someone got me for $48,234 yesterday and $2,000 today” she wrote.
According to Theresa, this wasn’t the first time her account was hacked without warning.
“What the f**k this is the second time in one year. I’m done with them,” she wrote, alleging she hadn’t even received a text.
The U.S. Sun contacted Bank of America for comment.
THE COMMENTS
Theresa’s post garnered plenty of reactions, advice, and opinions.
“I thought you been knew to get away from that bank,” one person commented.
“I closed my account two to three years ago when they did something similar to me.”
He also said the bank wanted him to pay to close his account.
“I hope I don’t have those problems because as soon as my stuff switches over I’m out,” Theresa replied.
She showed a picture of the payments on her mobile account and confirmed she eventually got the $48,234 back.
Theresa said she was still waiting on the $2,000 though.
One user told her she could get it back but had to go “beyond the back office.”
“I did. It’s just crazy how someone can get into your account and take your money,” Theresa wrote.
She said she had accounts with other banks but has only experienced this incident with Bank of America.
Top tips on avoiding scams from a bank
As scams become more sophisticated with the use of artificial intelligence, it is important you know how to spot a scam and how to avoid them.
- Be skeptical of online deals that seem too good to be true, especially on social media.
- Scammers will often use tactics to make you panicked so you make quick decisions – be cautious if you are told to take immediate action and verify who has contacted you.
- Chase Bank warns customers to “never return any unexpected funds without calling Chase first.”
- Never send money to someone you have only spoken to online or by phone as this is likely a romance scam.
- Unless you 100% know who you are talking to, never give someone remote access to your device.
- Never accept help from strangers at an ATM and always be vigilant when making withdrawals.
- Do not send money or click any links indicating that you have won a prize.
Source: Chase.com
BANK BLUNDERS
A number of banking problems for consumers have been expressed on social media, as clients feel left in the dark.
A Regions Bank customer said they were dropping their bank and switching to another after dealing with fraud on their account.
The disgruntled client claimed their bank never notified them of suspicious activity after phony purchases were made.
To top it off they said the bank locked their account when they were picking up groceries.
It’s just crazy how someone can get into your account and take your money
Theresa Angelic
After calling the bank, they noticed more fraudulent charges on their account.
They were seething about all the money disappearing from their savings.
THEFT PREVENTION
Bank of America says it will attempt to contact clients if there’s suspicion of fraud on their accounts.
The bank’s Online Banking Security page says its emails never ask members to share certain personal information.
Customers should avoid giving out their Social Security number or ATM PIN.
It also lists methods scammers use to access credit card information, like posing as an executive, government official, or tax collector.
The bank suggests protecting data from smartphones, tablets, or computers by turning off Wi-Fi or Bluetooth when they’re not in use.
For more on banking, check out The U.S. Sun’s coverage of a customer who said they were kicked out of their bank three times.
Meanwhile, an address error caused a retired veteran’s account to close.