A LOWE’S customer has slammed the store and claimed it hasn’t cooperated following a faulty product purchase.
The shopper shared her experience on X, alleging that Lowe’s failed to help them get reimbursed for a defective item she bought.
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“I’m so disappointed in the lack of customer service I have received,” Rheanna Miller (@rmil89) wrote.
“I have a defective product, was not given correct information by leadership, and now I’m stuck with this large item that I cannot use! The resolution is simple, yet no one is willing to help me! Shameful,” she added.
Lowe’s replied to the user from their account trying to smooth things over.
“Thanks for alerting us to this issue, Rheanna,” they wrote.
“Please DM us the name on the order, phone number, email, order number, and store location so we can look into this further.”
The shopper did not identify what the exact product was and whether the shopper’s issue was fully addressed.
The U.S. Sun contacted Lowe’s for a comment.
DEFECTIVE ITEMS
As per Lowe’s website, customers can call toll-free at 1-888-77-LOWES (56937) to schedule a “factory-certified service appointment.”
If there’s a warranty from the product’s manufacturer covering its repair, Lowe’s will repair it at no cost.
If there’s no warranty on the product for the repair, customers can hire a technician at their own expense.
Lowe’s has a warranty on certain products produced by Kolback offering a 90-day satisfaction guarantee.
Merchandise can be returned for exchange at any Lowe’s store nationwide within 90 days of purchase.
Customers can get a full return or account credit if they have valid proof of purchase.
Note there are some exceptions to the standard policy.
HOLIDAY HOURS
The home improvement retailer recently announced it’s closing shop for 24 hours one day next week.
All 1,815 stores in the US will be closed for Easter Sunday on March 31.
Customers will be able to use Lowe’s website, but they must plan their in-person shopping prior to the holiday.
The big-box retailer has followed this pattern for the last five years.
The chain traditionally closes on other holidays like Christmas and Thanksgiving.
Rival store Home Depot is open from 8 am to 6 pm on March 31, so consumers do have another retail option.
The U.S. Sun covers stories for major retailer brands.
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