AFTER a deposit debacle, one Chase Bank client threatened to switch to Bank of America.
The social media user shared their story anonymously on Facebook, alleging they deposited two checks worth $3,500 in October 2023.
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The customer used the JPMorgan Chase mobile app to send the money through and waited during a standard 10-day hold.
They were told their account would be closed if the bank couldn’t verify both checks.
A week after they tried to log into the Chase app, they discovered their account shuttered from a demand deposit account withdrawal.
“I am now going to Bank of America,” the user wrote.
CHASING CASH
The user said they eventually were able to verify the first check, but it took them longer than expected as their employer was reluctant.
The bank wouldn’t verify the second check with the rest of the money until the user provided a valid number.
“I gave them one which they told me wasn’t registered in their system and there’s nothing they can do,” they said.
The sender of the check told the user it was the right one though.
The user tried calling Chase multiple times and spoke with one representative that they said wasn’t helpful.
Three days later, they spoke with another representative who told them the check was in Chase’s system.
They said the previous representative had misinformed them before the user finally verified the second check.
“I told her this was such a crazy process. She told me this happens all the time and that she understands it’s frustrating,” the user wrote.
“But they have to follow the bank guidelines.”
JPMorgan Chase did not immediately respond to The U.S. Sun’s request for comment.
Reasons why a credit card account gets closed
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According to Chase, there are several reasons why a customer's bank account gets shuttered without notice.
- Inactivity – if the account hasn’t been used for a certain period
- Fraudulent activity – suspicious withdrawals or suspected theft
- Over-limit fees – if a customer makes a transaction larger than the amount of money available in their account
- Credit score – if a client had a significant drop in their credit score
- Delinquency – if payments have been consistently missed
Chase suggests calling the issuer to inquire about reopening if an account is closed. The client may be asked to provide information such as name, address, and Social Security number.
Source: Chase Bank
BANK BLUNDERS
Chase isn’t the only bank mysteriously shutting people out.
A US Bank member said they received a sudden letter warning their 20-year-old account would close.
They were significantly confused since the letter was postmarked later than when they received it.
When they called US Bank, the bank told them they hadn’t been communicating with them.
This led the user to believe the letter was fraud instead of a legitimate bank document.
The U.S. Sun covers more strange banking dilemmas and branch closures.
Another Chase client said the bank closed their account with $30,000 thanks to their father’s new wife.
Meanwhile, Wells Fargo barred a customer after 30 years of banking with them.