A KEY Bank customer was livid when they allegedly lost money from the institution.
Ben Pineo shared his story on Facebook and accused the bank of stealing funds.
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“Key Bank is a bunch of thieves,” he wrote, explaining how an ATM took his money but never deposited it into their account.
Pineo claimed filing a dispute didn’t fix anything and said Key Bank representatives informed him they didn’t have enough information.
The user recalled another dispute with this bank in a different instance.
“Has me furious,” he wrote, explaining how it was the second dispute where he lost money.
FUNDS WIPED
Pineo said the first issue with Key Bank occurred when he sent a payment through Facebook, but the recipient never received it.
It was for $150, and he said Facebook showed no payment records in their chat logs.
“The money was pulled from my account to never return,” he wrote.
After 90 days, Pineo was informed the bank closed his dispute due to, “insufficient evidence.”
He was confused since it was clearly visible to him that the money left his account.
“If I were rich I’d sue them,” he wrote, “Even if I lost more money doing so.”
BANK BLUNDERS
Key Bank isn’t the only financial institution getting blasted on social media.
A Citi Bank member was shocked when their account was closed for no reason.
The user shared their story on Facebook, claiming they had deposited $782 into the account that closed.
They were told Citi Bank’s fraud department put a hold on the check.
Reasons why a credit card account gets closed
According to Chase, there are several reasons why a customer's bank account gets shuttered without notice.
- Inactivity – if the account hasn’t been used for a certain period
- Fraudulent activity – suspicious withdrawals or suspected theft
- Over-limit fees – if a customer makes a transaction larger than the amount of money available in their account
- Credit score – if a client had a significant drop in their credit score
- Delinquency – if payments have been consistently missed
Chase suggests calling the issuer to inquire about reopening if an account is closed. The client may be asked to provide information such as name, address, and Social Security number.
Source: Chase Bank
The bank informed them it could close a client’s account without an explanation.
The user shared a Reddit post that described a similar situation from an anonymous Citi Bank member.
Also, a Chase customer said they felt immense pressure when their account closed after receiving a $56,000 business loan.
The Facebook user said their friends had sent them money through apps like Cash App and Zelle.
A Chase employee informed them they needed to bring each check sender to a local branch, but they all lived across the country.
The U.S. Sun covers more banking busts and the latest on branch closure news.
Read why another Chase customer said they would switch to Bank of America.
A US Bank member said their 20-year-old account was shuttered without warning.