A COSTCO employee clued shoppers in on how to avoid lengthy checkout lines.
While the wholesale retailer has a generous return policy, a worker from the return department stressed the importance of receipts.
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They were replying to a Reddit thread for Costco about a customer’s experience with getting refunded for an old security camera system.
“Do you need a receipt?” one user asked. “I bought two of something but don’t need the second one, and I can’t find the receipt.”
A person replied claiming Costco didn’t require receipts since staff could verify a customer’s purchase through their membership.
One self-proclaimed employee said no-receipt returns contributed heavily to a backup on checkout lines.
RETURN DELAY
The Costco staffer commented that they work in the return department and begged shoppers to bring receipts.
“That’s why our lines are so long. If you can’t find your receipt that’s fine but please try to keep it,” they wrote.
“I have to look through years of receipts just to find it … that’s why the line is so long almost nobody has it.”
Another Reddit user said they got their whole purchase history sent to them by contacting support on Costco.com.
The U.S. Sun spoke with a Costco staff member in Melville, New York asking about the store’s return policy.
They confirmed shoppers with membership accounts could return items without receipts since the store keeps records of purchases.
One customer was dumbfounded when a $400 refund was accepted for their two-year gym membership.
The shopper shared their experience on Reddit explaining how they bought a 24 Hour Fitness package before the Coronavirus shutdown.
Two months remained before the fitness membership would expire, but customer service refunded it “without batting an eye.”
The gym no longer accepts membership certificates purchased through Costco, as per its website.
Costco membership system
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How do you sign up for a Costco membership?
Visit the official Costco website or go to a Costco warehouse location near you.
What are the benefits?
- Access to Costco warehouses and Costco.com for purchasing a wide range of products at discounted prices.
- Exclusive discounts and savings on groceries, electronics, household items, and more.
- Access to Costco’s Kirkland Signature brand products, known for their quality and value.
- Costco’s customer satisfaction guarantee which ensures members are satisfied with
- their purchases or can receive a refund.
- Additional benefits for Executive members, such as an annual 2% reward on eligible purchases, extra discounts on select services, and access to some travel and insurance benefits.
What changes are Costco bringing in?
- Expanding its online presence and improving its e-commerce platform to provide a seamless shopping experience for members.
- Increasing focus on sustainability by offering more eco-friendly products, reducing packaging waste, and investing in renewable energy.
- New services such as expanded travel services, enhanced pharmacy services, and additional payment options.
- It is always adding new products and brands to its lineup to meet changing consumer preferences and demands.
MEMBERSHIP CRACKDOWN
In other Costco news, the retail giant changed its membership program to enforce stricter policies.
Many customers were shocked to discover Costco’s food court would be reserved for members only.
The shift hasn’t hit every Costco store yet, and one shopper expressed feeling the membership crackdown was long overdue.
The Redditor said their local Costco allowed food court access to all shoppers, leading to “hot rodding high schoolers” filling the lot.
The U.S. Sun covers stories on other major grocery businesses like Kroger and Target.
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