A TD Ameritrade customer alleged the bank barred them from their $40,000 balance without explaining why.
The user shared their confusion on Reddit, describing their communication struggles with TD Ameritrade.
They wrote that their banking issues began on March 8 when they tried to withdraw money through a wire transfer.
“I didn’t get the money even though all information is correct,” they said.
Additionally, they tried to connect with TD Ameritrade on several occasions.
Finally, a representative suggested the user should recall the wire and make another withdrawal.
“Then I called TD Ameritrade and recall[ed] the wire on March 13,” the user said.
“They said I [would] have to wait 3-5 business days.”
On March 18, the user called TD Ameritrade to check their recall’s status.
“They said my account is closed due to fraud and they can’t provide me any information,” the user wrote.
The U.S. Sun contacted TD Ameritrade for a comment.
THE COMMENTS
One Redditor suggested the user should physically go to one of the bank’s branches, but the user said they had already tried that.
“I went to the branch yesterday and they said there’s a restriction on withdrawing the money,” they wrote.
They were told to wait for the fraud team to wrap up their investigation.
The user also didn’t have a specific timeline for when the investigation would finish.
“Why did they flag your account?” asked another user.
“Are you based in [the] US or outside?”
“It’s because I took all my portfolio out I think,” they replied.
“But it’s still in the US.”
While it’s unclear if the user resolved their dispute, they said the bank told them the recall wire process would wrap up in April.
BANK BLUNDERS
TD Ameritrade isn’t the only bank leaving its clients in disbelief.
A former JP Morgan Chase member said they were barred from their account after getting laid off.
They had moved to Southern California for a job opportunity that didn’t work out, resulting in overdraft fees.
Overdraft charges occur when a bank customer doesn’t have enough money to cover transactions.
Once her bank account dipped to $613, Chase cut ties with them.
Meanwhile, Chase shocked another customer by closing their account despite claiming not to have done anything wrong.
Also, a Bank of America member has slammed the bank after $10,000 of their money went missing.