A CITI Bank client was seething after they claimed their account was abruptly shut.
Facebook user Michael Johnson shared their frustrating banking experience.
“Citi Bank closed my account out for no reason,” they wrote, explaining how their account was set to close in four months.
They said their first direct deposit of $782 was still in the account, leading them to worry about their funds.
“I’m raising hell they ain’t gone try me like this,” Johnson said.
They explained how they found out the bank’s fraud department put a hold on their check.
NO ANSWERS
The user said they were told the check was still in their account when they called Citi Bank.
They didn’t get the answers they were hoping for though.
When they called, the bank told them it had the right to close the user’s account without giving a reason.
They also said this applies to all Citi Bank customers at any time.
Users responded to Johnson’s post saying the bank could shut their account but didn’t have a right to hold onto their money.
They also showed a screenshot of a Reddit post where another user described a similar banking bust with Citi Bank.
Citi Bank declined The U.S. Sun’s request for comment.
BANK BLUNDERS
Johnson is one of many consumers who has used social media to vent about banking debacles.
A Chase customer said they were under immense pressure when the bank held onto their $56,000 business loan.
They also posted their situation on Facebook, claiming a few of their friends had sent them money through Zelle and Cash App.
Reasons why a credit card account gets closed
According to Chase, there are several reasons why a customer's bank account gets shuttered without notice.
- Inactivity – if the account hasn’t been used for a certain period
- Fraudulent activity – suspicious withdrawals or suspected theft
- Over-limit fees – if a customer makes a transaction larger than the amount of money available in their account
- Credit score – if a client had a significant drop in their credit score
- Delinquency – if payments have been consistently missed
Chase suggests calling the issuer to inquire about reopening if an account is closed. The client may be asked to provide information such as name, address, and Social Security number.
Source: Chase Bank
The money’s purpose was supposed to go toward starting a business.
The user made a worrisome discovery when they logged into their account, realizing it had been shuttered.
A Chase representative said they needed to bring every person who sent him money to a local branch, but they didn’t live nearby.
Their next step was emailing Chase’s executive team for more answers, but it’s unclear if the issue was resolved.
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